Quick answers to the questions we receive most often about shopping with toypaimall.

Orders and payment

Choose your product and variant, add it to the cart and complete checkout. An order becomes binding after payment and confirmation. Prices, stock and shipping options are shown before purchase.

Delivery and customs

In-stock orders are usually prepared for dispatch within 1–3 business days after payment and confirmation. Pre-orders, custom items and orders requiring additional checks may take longer. Cross-border deliveries may incur import taxes, duties and clearance fees. See delivery information for details.

Blind boxes and figures

Blind-box contents are random. Available variants and probabilities follow the product or brand notice. Small differences in colour, packaging and production may occur. Unless there is a quality issue, an opened blind box cannot be returned simply because of its contents.

Returns and problem orders

For damage, shortage or wrong items, contact us with your order number, outer-package photos and clear photos of the contents. Unopened goods may be returned subject to condition and applicable law; personalised, digital and unsaleable items may be excluded. The terms of use apply.

Contact us

Email: toycute@163.com · Phone: 18038315507. More help: support center or after-sales ticket.