Delivery Information

Order Processing

Orders enter fulfillment after payment and risk review. In-stock items are dispatched as soon as possible after order confirmation. Pre-order, customized or consolidated orders follow the timeline shown on the product page or confirmed by your account manager.

Shipping Coverage and Methods

We ship to multiple countries and regions worldwide. Available methods may include international express, dedicated line services, air freight or sea freight, depending on order volume, weight, destination and delivery requirements. Final options and charges are shown at checkout or in a manual quotation.

Shipping Charges, Duties and Taxes

Product prices, shipping, duties and taxes are determined by the checkout page or formal quotation. Cross-border orders may incur import duties, VAT, customs clearance or local delivery fees. These are normally paid by the recipient unless otherwise agreed in writing.

Dispatch and Tracking

Tracking information will be provided after dispatch. Tracking updates depend on the carrier and may be delayed for remote areas, weekends or public holidays. If tracking has not updated for an extended period, contact us with the order number and delivery details.

Receiving and Claims

For shortages, incorrect items or visible damage, keep the outer box, shipping label and unpacking photos or video, and contact us as soon as possible. After verification, we will arrange a replacement, return, exchange or refund according to the applicable order terms.