Version 2.0 | Effective October 11, 2026

1. Order Processing

In-stock orders are generally prepared within 1–3 business days after payment and order confirmation. Bulk, pre-order, customized or licensing-verification orders may require additional time. We will notify you of material changes.

2. Shipping Methods and Fees

Available methods may include international express, air freight, sea freight and warehouse transfer, depending on destination, volume, value and product restrictions. Shipping fees, remote-area surcharges, insurance and handling charges are shown in the quotation or checkout and may change if the order is re-quoted.

3. Tracking and Customs

Tracking details are provided after dispatch. Cross-border shipments may require customs clearance and additional documents. Duties, VAT, import taxes and clearance fees are payable by the recipient unless the order or contract expressly states otherwise. Customs delays are outside our direct control.

4. Address Accuracy and Delivery

Customers are responsible for accurate recipient, telephone, postcode and address details. Address corrections, re-delivery, return-to-sender or storage charges caused by incorrect details may be charged to the customer. Delivery estimates are not guarantees and may be affected by weather, holidays, carrier capacity, inspections or force majeure.

5. Damage, Loss and Support

Please inspect parcels promptly and report visible damage, shortage or incorrect delivery with the order number, outer packaging, labels and unpacking evidence. We will coordinate with the carrier and supplier. Contact toypaimall@163.com or visit the toypaimall help center.